How Twitter Missed the Point

So far this year, both Twitter Inc. and Facebook , the traffic Kings of Web 2.0 social media, made changes that upset their users, and for which, in the end, they apologized and backtracked. Both offered poor examples of how to lead a business.

To review: Earlier this month, Twitter implemented a feature change that removed the ability for Twitter users to view “@replies“ from people they were not following. Instantly, the Twitterstream was in an uproar with tweets and retweets of complaints. There were threats of protesting, petition-signing, and, in general, lots of bashing on Twitter.

Click here to read suggestions on how Twitter should have approached this event.